FAQ

Frequently asked questions

Do I need a license to practice?

When attending any course run by ATR - Healthcare Training, it is the responsibility of all practitioners regardless of their profession or title to ensure they check and comply with all regulations / legislation / insurance which is appropriate for their specific profession or qualifications. It is your responsibility to clarify all regulation requirements to practice within their jurisdiction/borough/state/country.



I have booked onto a course but now I can't attend

Due to the small teaching groups, we have a strict policy on the number of participants that can attend a course as we want the training experience to have one-to-one environment feel.
Requests to cancel a confirmed place MUST be emailed to: bookings@atrhealthcare.com
- Less than 28 days notice = no refund
- Over 29 days notice = 50% refund
Places are non-transferable in case of cancellation. Days count include weekdays, weekend, bank holidays.



What happens if ATR cancels a course that I have already booked?

On rare occasions, where circumstances force us to cancel a course, our liability will be limited to refunding any fees paid for that particular course.
Please be aware that ATR bears no responsibility for any costs incurred for travel, hotels, and breakfasts. We also bear no responsibility for loss of earnings or any other loss incurred by you.
By completing and submitting the booking form you are making an offer to book and purchase one of our courses which, if accepted by us, will result in a binding contract.



I have lost my certificate. Can I have a new one?

Yes. We can re-issue certificates for a small administration charge of £25. This payment must be made via bank transfer. Replacement certificates will not, unfortunately, be issued until payment has been received.



How ATR processes and protects my personal data?

We will process your personal data only for the purposes of the particular course you have booked on.
Your last and first name will ONLY be used for issuing your certificates and receipts.
We will not sell, trade, rent or share any of your personal data to any other third party.
We will keep your personal data in our secured database for an extended period of five (5) years. After this period, we will delete and destroy them. If you want us to delete and destroy them earlier, you may contact us at any time after the courses' completion. Please feel free to visit the general terms of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation). For more information, please read the ATR Terms and Conditions that you can find on the bottom of this page.



How can I become an ATR Affiliated Partner?

Becoming an ATR Affiliated Partner can provide your organisation with the opportunity to align yourself with ATR educational philosophy and vision. ​ We are looking for dynamic, highly motivated people and/or organisations, across the globe, who want to inspire and transfer knowledge. If this sounds like the kind of challenge you have been looking for and you are interested in hosting an ATR course in your home country, please click on "Become ATR Partner" on the top bar of this page.